Terms of service

Welcome to VectorO. By accessing or using our website, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before placing an order.

1. General

Vector0.zero is an online fashion and apparel store based in Lahore, Pakistan. We reserve the right to update, modify, or replace any part of these Terms & Conditions at any time without prior notice.

By using our website, you confirm that you are at least 18 years old or are using the website under the supervision of a parent or guardian.

2. Products & Pricing

We strive to display product colors, descriptions, and details as accurately as possible. However, slight variations may occur due to screen settings or lighting.

All prices are listed in PKR (Pakistani Rupees) and are subject to change without notice.

We reserve the right to:

Modify or discontinue products at any time
Limit quantities available for purchase
Cancel orders in cases of pricing or stock errors

3. Orders & Payments

Once an order is placed, you will receive an order confirmation through email, WhatsApp, or SMS.

We reserve the right to refuse or cancel any order due to:

Product unavailability
Suspicious or fraudulent activity
Incorrect pricing or customer information

Payments are processed securely through our approved payment providers.

4. Shipping Policy

Order Processing

Orders are processed within 1–3 business days
Orders are not shipped on Sundays or public holidays

Shipping Charges

Standard Shipping Fee: Rs. 200–300
Free shipping may be offered on selected orders or promotional campaigns

Delivery Coverage

We currently deliver nationwide across Pakistan.

Important Note

Customers are responsible for providing accurate shipping details. Vector0.zero will not be responsible for delays or failed deliveries caused by incorrect information.

5. Return & Exchange Policy

Eligibility for Returns

To qualify for a return:

Items must be unused, unwashed, and unworn
Original tags and packaging must be attached
Products must be free from stains, perfume, or any damage

Non-Returnable Items

The following items are not eligible for return or exchange:

Sale items
Discounted products

How to Request a Return

Customers can request a return by contacting us through:

WhatsApp
Email
Instagram DM

Please share your order number along with the issue. Our support team will guide you through the process.

Important Note

We reserve the right to reject return requests if the product does not meet our return policy conditions.

6. Intellectual Property

All content on this website, including logos, images, product designs, text, and graphics, is the property of Vector0.zero and may not be copied, reproduced, or used without permission.

7. Limitation of Liability

Vector0.zero shall not be held liable for any indirect, incidental, or consequential damages resulting from the use of our products or website.

8. Privacy

Customer information is collected only for order processing, customer support, and improving user experience. We do not sell or share customer data with unauthorized third parties.